Employment |

June 10, 2026

| by

Collection Agent

Tired of the standard 5-day grind? Would you love to have a three-day weekend every week?

About the Role:

We are looking for professional, dependable Collections Agents to join our Winterville second shift team. In this role, you will negotiate mutually beneficial solutions for payment in full or payment arrangements of outstanding balances in utility and medical debt. This can be a high-paced, stressful call center environment. But, if you are reliable, show up for your scheduled shifts, and have the drive to succeed, it offers incredible earning potential and an unbeatable schedule.

What We Offer:

  • 3-Day Weekends, Every Week: Enjoy a true 4-day work week (40 hours/week).
  • Unlimited Earning Potential: Opportunity to earn an extra paycheck every month through our generous and aggressive commission structure!
  • Comprehensive Benefits: Full benefits package kicks in after 90 days. PTO, paid holidays and insurance products.

Key Responsibilities:

  • Make outbound/receive inbound calls from consumers and businesses to resolve outstanding debts.
  • Manage and collect on delinquent accounts in a professional, empathetic, and compliant manner.
  • Work 40 hours per week that include evening hours until 8pm.
  • Negotiate payment arrangements in sometimes stressful or high-pressure situations.
  • Maintain accurate records of all customer interactions and account statuses.
  • Efficiently utilize scripting program to ensure federal law and policy compliance.
  • Meet and exceed daily/monthly collection and performance goals.

Requirements:

  • Dependability: Must work 40 hours per week, including evening hours, be on time and at work for all scheduled shifts.
  • Professionalism: Ability to remain calm, firm, and respectful during difficult negotiations with consumers.
  • Must be able to see, speak, hear and write in English with clear and professional speaking voice.
  • Background Check: Must be able to pass a comprehensive criminal background check prior to employment.
  • Previous third-party or first party collections, customer service or sales experience is preferred, but a strong will to succeed is most important!
  • Be excited about hitting growth benchmarks and exceeding goals!

ONLINE provides a comprehensive training program that provides a variety of classroom instruction, interactive learning, and guidance throughout training. With a focus on making sure you succeed right out-of-the gate; we provide hands-on experience with instructor assistance prior to moving into individual outbound call status.

ONLINE Culture & Environment:

  • YOUR Birthday is a paid holiday!
  • Employee Appreciation Committee with monthly fun events and recognition
  • Monday-Thursday work schedule – evenings only until 8pm
  • Performance-Based Incentives – paid monthly

Please click this link to go to the Employment Application Form and to take position related assessments. https://www.ondemandassessment.com/o/JB-E3543RZXF/landing

Employment |

May 6, 2026

| by

Data Processing Specialist – Consumer Disputes & Client Validation

About ONLINE

ONLINE Information Services, Inc. is a leading developer of credit risk assessment and debt recovery solutions, committed to eliminating bad debt and ensuring success for all clients for nearly 60 years. As a third-party collections company, we are dedicated to fostering a supportive, family-owned business culture, highlighted by our monthly Employee Appreciation Committee activities, including giveaways, contests, food, and fellowship.

Role Summary ONLINE is seeking a dedicated Data Processing Compliance Specialist to manage the critical compliance functions of consumer disputes and client validations within our collections operations in Client Services. This essential role ensures the integrity of consumer reporting and client data by strictly following all regulatory requirements, including those related to the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA). The specialist is responsible for the timely processing of high-priority compliance requests and documentation.

Essential Duties and Responsibilities

  • Manage the full cycle of consumer dispute processing, including working in the eOscar system to submit and monitor responses to credit bureaus.
  • Ensure that all consumer-initiated disputes and Requests for Information (RFI’s) / validation requests are processed and verified promptly, often coordinating with clients to obtain documentation within the legal 30-day requirement to allow collection efforts to resume.
  • Process and updates accounts to ensure accurate account information and compliance
  • Maintain strict adherence to all Federal Requirements, client-specific guidelines, and company policies when viewing and processing sensitive data, including compliance with HIPAA and evolving state laws regarding medical debt reporting.
  • Keep detailed notes on client contacts and follow-up steps.
  • Handle inbound consumer electronic and written requests. 
  • Communicate professionally with both internal and external parties via phone and email
  • Maintain exceptional attention to detail.

Required QualificationsCandidates should have 2 or more years of experience in the following areas:

  • Direct experience in data entry and processing, preferably in a regulated environment.
  • Proven experience working with consumer disputes and debt validation processes (RFI/Ver).
  • Familiarity with the eOscar system or credit reporting dispute platforms.
  • Knowledge of collections compliance regulations (FCRA, FDCPA).
  • Previous experience working with public records and consumer reports.
  • Experience with CRM and collections software.
  • Previous call center or phone customer service representative experience is a plus.

Work Schedule and Compensation

This is a full-time position operating Monday–Friday, 8am to 5pm, with a required 40-hour work week. No weekends or holidays are required. This opportunity offers a competitive total compensation package that includes base pay.

Benefits and Culture

Some of our many benefits include:

  • Company-subsidized medical insurance.
  • Paid vacation time (80 hours accrual after 90 days for the first and second year).
  • Your birthday as a paid holiday, in addition to 9 major holidays.
  • Free money through our 401k plan matching program.
  • Supplemental insurance products, including voluntary life insurance, short-term, and long-term disability products, available with brand names such as AFLAC and Guardian.
  • Opportunities to participate in fun trivia, monthly treats, and other activities with our work family.