Employment |

June 10, 2026

| by

Collection Agent

Tired of the standard 5-day grind? Would you love to have a three-day weekend every week?

About the Role:

We are looking for professional, dependable Collections Agents to join our Winterville second shift team. In this role, you will negotiate mutually beneficial solutions for payment in full or payment arrangements of outstanding balances in utility and medical debt. This can be a high-paced, stressful call center environment. But, if you are reliable, show up for your scheduled shifts, and have the drive to succeed, it offers incredible earning potential and an unbeatable schedule.

What We Offer:

  • 3-Day Weekends, Every Week: Enjoy a true 4-day work week (40 hours/week).
  • Unlimited Earning Potential: Opportunity to earn an extra paycheck every month through our generous and aggressive commission structure!
  • Comprehensive Benefits: Full benefits package kicks in after 90 days. PTO, paid holidays and insurance products.

Key Responsibilities:

  • Make outbound/receive inbound calls from consumers and businesses to resolve outstanding debts.
  • Manage and collect on delinquent accounts in a professional, empathetic, and compliant manner.
  • Work 40 hours per week that include evening hours until 8pm.
  • Negotiate payment arrangements in sometimes stressful or high-pressure situations.
  • Maintain accurate records of all customer interactions and account statuses.
  • Efficiently utilize scripting program to ensure federal law and policy compliance.
  • Meet and exceed daily/monthly collection and performance goals.

Requirements:

  • Dependability: Must work 40 hours per week, including evening hours, be on time and at work for all scheduled shifts.
  • Professionalism: Ability to remain calm, firm, and respectful during difficult negotiations with consumers.
  • Must be able to see, speak, hear and write in English with clear and professional speaking voice.
  • Background Check: Must be able to pass a comprehensive criminal background check prior to employment.
  • Previous third-party or first party collections, customer service or sales experience is preferred, but a strong will to succeed is most important!
  • Be excited about hitting growth benchmarks and exceeding goals!

ONLINE provides a comprehensive training program that provides a variety of classroom instruction, interactive learning, and guidance throughout training. With a focus on making sure you succeed right out-of-the gate; we provide hands-on experience with instructor assistance prior to moving into individual outbound call status.

ONLINE Culture & Environment:

  • YOUR Birthday is a paid holiday!
  • Employee Appreciation Committee with monthly fun events and recognition
  • Monday-Thursday work schedule – evenings only until 8pm
  • Performance-Based Incentives – paid monthly

Please click this link to go to the Employment Application Form and to take position related assessments. https://www.ondemandassessment.com/o/JB-E3543RZXF/landing