About ONLINE

ONLINE Information Services, Inc. is a leading developer of credit risk assessment and debt recovery solutions, committed to eliminating bad debt and ensuring success for all clients for nearly 60 years. As a third-party collections company, we are dedicated to fostering a supportive, family-owned business culture, highlighted by our monthly Employee Appreciation Committee activities, including giveaways, contests, food, and fellowship.

Role Summary ONLINE is seeking a dedicated Data Processing Compliance Specialist to manage the critical compliance functions of consumer disputes and client validations within our collections operations in Client Services. This essential role ensures the integrity of consumer reporting and client data by strictly following all regulatory requirements, including those related to the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA). The specialist is responsible for the timely processing of high-priority compliance requests and documentation.

Essential Duties and Responsibilities

• Manage the full cycle of consumer dispute processing, including working in the eOscar system to submit and monitor responses to credit bureaus.
• Ensure that all consumer-initiated disputes and Requests for Information (RFI’s) / validation requests are processed and verified promptly, often coordinating with clients to obtain documentation within the legal 30-day requirement to allow collection efforts to resume.
• Process and updates accounts to ensure accurate account information and compliance
• Maintain strict adherence to all Federal Requirements, client-specific guidelines, and company policies when viewing and processing sensitive data, including compliance with HIPAA and evolving state laws regarding medical debt reporting.
• Keep detailed notes on client contacts and follow-up steps.
• Handle inbound consumer electronic and written requests. 
• Communicate professionally with both internal and external parties via phone and email
• Maintain exceptional attention to detail.

Required QualificationsCandidates should have 2 or more years of experience in the following areas:

• Direct experience in data entry and processing, preferably in a regulated environment.
• Proven experience working with consumer disputes and debt validation processes (RFI/Ver).
• Familiarity with the eOscar system or credit reporting dispute platforms.
• Knowledge of collections compliance regulations (FCRA, FDCPA).
• Previous experience working with public records and consumer reports.
• Experience with CRM and collections software.
• Previous call center or phone customer service representative experience is a plus.

Work Schedule and Compensation

This is a full-time position operating Monday–Friday, 8am to 5pm, with a required 40-hour work week. No weekends or holidays are required. This opportunity offers a competitive total compensation package that includes base pay.

Benefits and Culture

Some of our many benefits include:

• Company-subsidized medical insurance.
• Paid vacation time (80 hours accrual after 90 days for the first and second year).
• Your birthday as a paid holiday, in addition to 9 major holidays.
• Free money through our 401k plan matching program.
• Supplemental insurance products, including voluntary life insurance, short-term, and long-term disability products, available with brand names such as AFLAC and Guardian.
• Opportunities to participate in fun trivia, monthly treats, and other activities with our work family.