At ONLINE Information Services, our goal is to eliminate our clients’ bad debt. We combine our proprietary exchange data to locate and contact debtors, the experience of our professional collection staff, and the best technology in the industry to achieve payment in full.

Our agency is looking for that one collection agency manager who is the exception and knows it to lead our collectors and agency to the next level. We have now reached a level that requires fresh ideas and insights to grow our agency. We are looking for a leader who is either under-employed or under-appreciated. This is not a “Clean up” job – our agency runs well but needs a motivated individual to inspire greatness, build excitement and develop staff to their full potential.

We currently use DAKCS Beyond collection software, their integrated Qwikdial autodialer, Skit.ai’s voice bot and are in the process of integrating Floatbot.ai’s IVR solution. We use Balto for training, development and coaching. We are now about 65% utility and 35% healthcare (balance after insurance). Our Staff services clients and we are licensed in all US states.

Qualifications

Qualified candidates will have experience managing a third-party Collection agency floor in a call center atmosphere, experience training and developing collection skills, intimate knowledge of all applicable laws, understand route/queue management, exposure to predictive dialer operations and above all ready to work in and create a fun environment.

About ONLINE

We are a family-owned business that works hard and plays hard. We support our ONLINE Family through many typical corporate benefits especially through our Employee Appreciation Committee that showers our staff with give-a-ways, contests, food and great fellowship on a monthly basis. Another thing that makes us stand out is that we have a monthly company meeting and gather all employees to share the goals, wins and exciting news each month which helps with buy-in to our corporate culture and ONLINE’s success.

Benefits

Some of our many benefits include company-subsidized medical insurance, paid vacation time, your birthday as a paid holiday in addition to 9 major holidays . This opportunity also comes with free money through our 401k plan match. Total compensation package including base pay, commissions and bonus that is tied to YOUR success. Supplemental insurance products are available with brand names such as AFLAC and Guardian, voluntary life insurance and short term and long-term disability products as well. We operate on a Monday-Friday schedule with no weekends. Individuals will be required to relocate to the Greenville NC area, this is NOT a remote opportunity.

Interested individuals should send a resume with a cover letter detailing your experience and salary history to:

ONLINE Information Services
Attn: Human Resources
PO Box 1489
Winterville, NC 28590

or

Jobs@ONLINEis.com