GROW WITH US!

Starting at $16 an hour and willing to pay more for experience!

ONLINE Information Services is looking for motivated professionals to join our growing team! ONLINE is a family owned, “People First” company focused on Accounts Receivable Management in the Utilities/Energies, Property Management and Healthcare markets. We have grown for over the last 65 years to become a leading national agency. We are a growing team of people who are self-motivated, accountable, and engaged in personal growth.

We are looking for self-motivated leaders who can master the art of collections and negotiations with at least 2-5+ years of work experience. You can not be afraid to “ask for the money.”

ONLINE has a training program that you will be enrolled in on your very first day. Our experienced Training Manager and Management Team provides a variety of classroom instruction, interactive learning, and guidance throughout training. With a focus on making sure you succeed out of the gates; we provide hands-on experience with instructor assistance prior to moving onto individual outbound calls.

Skills Required

• Intermediate Computer Skills
• Ability to Prioritize and Manage Time and attain goals
• Self-Motivated and Commissions Driven
• Skilled in Problem Solving and Negotiations
• Excellent Communication Skills – must be able to speak clearly and professionally on the phone
• Positive Attitude
• Strong Ability for Empathy
• Attention to Detail
• Ability to follow a scripting software

ONLINE Culture & Environment:

• YOUR Birthday is a paid holiday
• Employee Appreciation Committee with monthly fun events and recognition
• Monday-Friday work schedule
• Positive, Encouraging Environment
• Performance-Based Incentives – paid monthly
• Advancement Opportunities

We are passionate about giving our team members the ability to control their income. As a member of the ONLINE Family, you will earn an uncapped commission on the work YOU do. Our Team members are some of the highest earning Reps, with the top 10% of collectors earning over $60,000 annually.

Responsibilities:

• Make outbound calls/receive inbound calls from consumers and business to resolve outstanding debts
• Utilize telemarketing techniques to facilitate debt resolution
• Negotiate payment plans and settlements with debtors
• Maintain accurate and up-to-date records of all collection activities in proprietary software
• Follow legal and ethical guidelines when dealing with debtors
• Follow and operate within regulatory compliance guidelines
• Perform mathematical calculations to determine interest, fees, and payment amounts
• Maintain a professional and respectful demeanor when interacting with debtors
• Be excited about hitting growth benchmarks and exceeding goals

ONLINE is very proud of our team and the environment they are helping to foster here. We’re excited for you to join us! Find us on Facebook to see all the fun we have!

Job Type: Full-time, In-Person at call center in Winterville, NC. This is NOT A REMOTE position.

Hours: Training will be Monday-Friday 8am-5pm for the first 90 days.

Normal business hours are Mon-Fri 8am-5pm. A late shift is available for those that qualify. Successful candidates will exceed training benchmarks, consistently adhere to all compliance policies and procedures with outstanding attendance records. That schedule allows for a three day weekend every week. Those hours are Mon-Thurs 9am-8pm (4-10 hour days),