ONLINE Information Services, Inc.
P.O. Box 1489
Winterville, NC 28590
(866) 630-6400 Sales
(800) 765-8268

What's New?

The ONLINE Rental Exchange
Integrates Its Total Tenant-Screening Solution with Multifamily Housing Industry Technology Provider, 365 Connect.

View All What's New Items

The Exchange Advantage™

ONLINE's proprietary Exchange creates a safety net that prevents customers from moving between service areas without paying you and your industry peers and helps you recover past-dues by capturing and updating debtor contact information in real time.

Click here to request a demonstration.

Privacy Policy

ONLINE Information Services is delivering this Privacy Notice to you to generally describe the nonpublic personal and financial information we gather about you, our privacy practices relating to such information, and how those practices relate to the protection, use and disclosure of your nonpublic personal information (your "Customer Information").  Please carefully read this Privacy Notice.

By using this website, you consent to the data practices described in this Privacy Notice.

What Information Do We Collect?

Personally identifiable information we receive from you.  This information may include:

  • Your name
  • Address
  • Social Security Number
  • Telephone number
  • Date of Birth
  • Other relevant information that you provide

Information we receive about your account transactions with us, our affiliates, or others including the original creditor.  This may include information such as:

  • Account balance
  • Payment history
  • Account activity
  • Bank card information
  • Bank account information

Information we receive from consumer reporting agencies (such as credit scores and history) and other information relating to your creditworthiness

Information collected from your use of this website, including your IP address, browser type, domain names, access times and referring website addresses.  This information is solely used for the operation of the service, to maintain service quality and to provide general statistics as to the use of our website; we utilize "One Time Cookies" also called a transient cookie, a cookie that is erased when the user closes the Web browser.  The session cookie is stored in temporary memory and is not retained after the browser is closed.

How Do We Use Your Information?

We do not use Customer Information we have obtained about you for any purpose other than to service or manage your account(s) in the ordinary course of our business.

We do not share Customer Information we have obtained about you with affiliates or non-affiliated third parties except to the extent necessary to aid us in servicing or managing your account(s) in the ordinary course of our business, such as:

  • to companies that provide mailing services to us; and
  • to service providers that help us administer our database containing your account.
  • to service providers that process your payment transactions.

Information Security:

We restrict access to Customer Information about you to those employees or service providers who need to know that information to service your account(s).  We maintain physical, electronic and procedural safeguards that comply with applicable laws and regulations to safeguard your Customer Information.  Whenever we hire third parties to provide support services in order to help us service or manage your account(s), we will require them to conform to our privacy standards and to allow us to audit them for compliance.  Such third parties and their employees receiving information we have obtained about you are required to limit their use of your information to the particular purpose for which it is shared and they are not allowed to share it with others except to fulfill that limited purpose.

ONLINE Information Services follows generally accepted industry standards to protect User and Personal Information, including maintaining administrative, physical and technical safeguards, both during transmission and after receipt.  No method of transmission over the internet, or method of electronic storage, is 100% secure and ONLINE Information Services does not guarantee absolute security.  We work hard to protect your User and Personal Information from unauthorized access to or unauthorized alteration, disclosure or destruction of Information, specifically, but not limited to: (1) ONLINE encrypts many of its services using SSL; (2) ONLINE reviews its information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems; (3) ONLINE restricts access to Personal Information by its employees, contractors and agents who need to know that Personal Information in order to process it for us; and (4) when you provide Personal information, such information is transmitted by way of a secure server.  However, email information is generally sent unsecured.

We utilize "One Time Cookies" (OTC).  This is also called a transient cookie, a cookie that is erased when the user closes the Web browser.  The session cookie is stored in temporary memory and is not retained after the browser is closed.

Maintenance and Storage

It is our policy to limit the storage of any User and Personal Information received via the Website.  Nothing in this Privacy Policy requires you to use the Website or provide Personal Information, but if you provide Personal Information in connection to services offered by ONLINE Information Services, we may store your Personal Information in connection with providing those services.

Third-Party Applications

Our Website may contain links to other websites, icons to various forms of social media or other third-party widgets ("Third-Party Applications") and any interaction you have with the Third-Party Applications is governed by each third-party.  ONLINE Information Services CA has no affiliation or control over the information shared on any Third-Party Application, including, but not limited to, their use of Cookies.

Your Access To and Control Over Information:

You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Express any concern you have about our use of your data.


The Website collects certain User Information automatically and stores it in log files.  Our Website does not restrict the use of Cookies.  You may have choices with regards to the management of cookies and web beacons on your computer.  All major browsers allow you to block or delete Cookies from your system.  You may choose to block or restrict Cookie use.  However, Cookies allow you to take full advantage of some of the Website's features.  If you have any difficulty using the Website, please contact ONLINE Information Services through the contact information contained below.  To learn more about your ability to manage Cookies and web beacons, please consult the privacy features in your browser.  ONLINE Information Services, whether individually or through third-party analytic providers, uses Cookies obtained from User Information.  As a result, our Website functionality may be impacted in response to do-not-track ("DNT") signals.

Calls to and/or from this company may be monitored or recorded.

For questions, write to ONLINE Information Services PO BOX 1489 Winterville, NC 28590 or call us at 800-917-7817.

Current News

The ONLINE Rental Exchange
Integrates Its Total Tenant-Screening Solution with Multifamily Housing Industry Technology Provider, 365 Connect.
#NAHRONavigates: Visit
ONLINE's Virtual Booth During the NAHRO Online Conference!
Rialtes Technologies
Completes Integration of the ONLINE Rental Exchange.
SEDC + Futura Virtual
Conference Attendees: Make Plans to Attend ONLINE's Webcast!
Horizon Information Systems
Completes Integration of the ONLINE Rental Exchange.
The ONLINE Utility
Exchange is at the 2020 Oracle Users Group Conference This Week!

View All News Releases